Privacy Policy
Last Updated: May 2026
At Order-Rx.com, we recognize that privacy is a critical concern, especially when it involves your personal health information. This policy describes how we collect, protect, and use the information provided through our coordination platform.
1. Information Collection
To facilitate a medical consultation and order coordination, we collect the following types of information:
- Personal Identifiers: Name, shipping address, date of birth, and contact information.
- Medical History: Information provided via our health questionnaires, including symptoms, past treatments, and current medications.
- Payment Information: Financial data required to process coordination fees and pharmacy fulfillment.
2. Use of Information
Your information is used strictly for the following purposes:
- To enable a U.S. board-certified physician to review your medical eligibility.
- To coordinate prescription fulfillment with a licensed U.S. pharmacy.
- To provide status updates regarding your order coordination and delivery.
3. Information Disclosure
We do not sell or lease your personal information to third parties. No mobile information or SMS consent will be shared with third parties or affiliates for marketing or promotional purposes. Your data is shared exclusively with the following parties involved in your care:
- Medical Providers: The independent physician reviewing your health questionnaire.
- Pharmacies: The licensed U.S. pharmacy filling your approved prescription.
- Shipping Carriers: To facilitate the discreet delivery of your order.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Clinical data is stored on secure servers and access is restricted to authorized personnel and medical professionals involved in the coordination process.
5. Cookies & Tracking
Our website may use cookies to improve your user experience and track the effectiveness of our platform navigation. These cookies do not contain or collect sensitive medical information.
6. Your Consent
By using our site and submitting a medical questionnaire, you consent to our collection and use of your information as outlined in this policy.
7. SMS Communications
If you opt-in to receive text messages from Order-Rx, you will receive transactional updates regarding your order status, shipping tracking, and refill eligibility. Message frequency varies based on your order activity. Message and data rates may apply. You may opt-out of these communications at any time by replying STOP to any message.
Security Assurance
Our platform is designed with a "security-first" approach. We regularly audit our protocols to ensure compliance with the highest standards of digital health privacy. If you have any questions regarding your data, please contact our support team via our Contact Page.